Newsramp Editorial Team

Upland Software's RightAnswers aims to close fragmented knowledge gaps in customer service and IT service operations by providing a governed knowledge base that improves agent efficiency and self-service accuracy.

A new report highlights that AI-powered knowledge management platforms are crucial for contact centers in regulated industries to maintain compliance, consistency, and real-time accuracy as traditional static knowledge bases fail to meet modern demands.

Upland Software announces that in modern B2B sales, credibility from peer organizations outweighs sales presentations, emphasizing the need for structured customer reference programs to accelerate deals and improve win rates.

TrustLayer's AI-powered fraud detection for Certificates of Insurance reduces risk by flagging forgeries and automating compliance, impacting industries like construction and retail.

A2Z Cust2Mate Solutions Corp. will deploy 2,000 AI-powered smart carts at HaStock stores in Israel, generating over $21 million in revenue and expanding its smart retail technology footprint.

KeyCrew Media selects Clayton Thompson, CEO of Membershine and HOA Start, as a Verified Expert to provide market intelligence on HOA software for self-managed associations, a critical resource as state laws like Florida's HB 1203 mandate digital tools.

Altify's new Salesforce-native platform aims to bridge the disconnect between revenue strategy and actual outcomes by embedding structured methodologies and AI-guided coaching into daily seller workflows.

The real estate referral network presents significant challenges for independent brokers, not due to lack of effort but because existing infrastructure fails to support their operational needs. Missed calls, disjointed tools, and referral processes reliant on personal memory and text chains create a silent revenue leak that...

First Orion announced a new agreement with Boost Mobile to deliver INFORM® Branded Calling to the carrier's subscribers. This partnership will allow businesses to display their names on outgoing calls to Boost Mobile customers, with customization options of up to 32 characters. The implementation aims to build trust in phon...

Jeff Biebuyck, co-founder of the Frontgate Real Estate Team at Compass in Los Angeles, has shifted from traditional pipeline reviews to Friday mindset meetings with his 60-plus agents. These sessions focus on psychological barriers rather than contracts, creating what Biebuyck describes as "almost like a therapy session" wh...

A2Z Cust2Mate Solutions Corp. announced a five-year strategic agreement valued at approximately $50 million with Carrefour Israel to deploy 4,000 smart carts across its store network. The rollout, beginning in the third quarter of 2026, includes full delivery of hardware, software, infrastructure and support, while granting...

A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) announced a five-year strategic agreement valued at approximately $50 million with Carrefour Israel to deploy 4,000 smart carts across its store network, alongside a broader collaboration spanning data, retail media and digital services. The rollout, beginning in the third quarter ...

ConvergeHub has introduced a sales automation software platform designed to transform how modern sales teams operate by addressing inefficiencies in managing complex sales pipelines. The solution brings together deal tracking, pipeline management, and revenue forecasting into a single unified platform, helping businesses cl...

A2Z Cust2Mate Solutions Corp. reported audited financial results for the year ended Dec. 31, 2025, highlighting revenue growth driven by initial smart cart deployments. The company generated $3.6 million in fourth quarter revenue and $7.9 million for the full year, with $72.5 million in working capital supporting continued ...

New research from Tidio reveals a significant disconnect in how artificial intelligence influences consumer behavior versus how that influence is measured through traditional web analytics. While McKinsey research indicates half of consumers now rely on AI as their primary or preferred source for product research, Contentsq...

The quality of a home warranty is often defined by the contractor who performs the repair, not just the claims process. Armadillo, a modern home warranty company, is structuring its entire service model around this principle by meticulously building a network of local technicians and giving homeowners the option to use thei...

Disjointed marketing technology stacks contribute significantly to inconsistent customer experiences, according to Upland Adestra. When companies manage email marketing, social media interactions, and SMS communications through separate platforms, they struggle to present unified messaging. This fragmentation often results ...

In today's service-driven economy, consumer expectations are at an all-time high, with customers anticipating immediate and personalized assistance when contacting brands. A primary source of caller annoyance is navigating interactive voice response menus only to repeat identification details to live agents. Progressive cus...