Item by Item (IBI), a leading provider of Microsoft Dynamics 365 training, has launched Copilot for D365 Supply Chain Training, a new module focused on AI capabilities within enterprise supply chain applications. This training supports Microsoft's vision of embedding artificial intelligence directly into business software to enhance how supply chain professionals work. The module covers several key AI features now available in D365 Supply Chain, including Copilot Sidecar, which acts as a conversational assistant allowing users to interact with the system through natural language without leaving their workflow.
The training also addresses Embedded Summarizations that provide contextual insights within supply chain modules, AI-Driven Agents that automate repetitive tasks and interpret data, and AI-Powered Pages and Workspaces that organize and summarize information for quick review. According to Elif Item, CEO of Item by Item, this training helps users take full advantage of embedded AI features, describing Copilot as a new way of working rather than just a tool. The training aims to ensure users can confidently apply these AI capabilities in real-world supply chain scenarios.
This release completes IBI's platform additions for 2025, following a year of rapid growth in content and training offerings across D365 products. As organizations increasingly adopt AI, IBI focuses on delivering practical, role-based training to drive adoption and impact. The company offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform. Their resources include over 1,300 micro-courses, 90+ learning paths, and 220+ assessments covering various business functions. More information about their training offerings is available at https://www.itembyitem.co.
The importance of this announcement lies in addressing a critical gap in enterprise AI implementation. While many organizations are investing in AI-enabled software like Microsoft Dynamics 365, effective utilization requires proper training to unlock the full potential of these tools. IBI's specialized module directly tackles this challenge by providing structured learning for supply chain professionals to integrate AI into their daily operations. This training enables users to move beyond basic software functionality to leverage AI for predictive analytics, automated decision-making, and enhanced operational efficiency.
The implications extend beyond individual user proficiency to organizational competitiveness. Companies that effectively implement AI in their supply chain operations gain significant advantages in forecasting accuracy, inventory optimization, and response time to market changes. By providing role-specific training, IBI helps organizations accelerate their digital transformation and maximize return on their technology investments. The timing is particularly significant as supply chains face increasing complexity and volatility, making AI-driven insights more valuable than ever for maintaining resilience and competitive advantage in global markets.
