Incognito Software Systems announced a strategic partnership with BM COM to deliver advanced device and in-home Wi-Fi management solutions to broadband providers across Europe. The collaboration will provide European service providers with access to Incognito's cloud-based Digital Experience (DX) Solution through BM COM's hosting services, enabling efficient configuration, monitoring, and management of customer-premises equipment. Gary Knee, CEO at Incognito, stated that this partnership demonstrates the company's commitment to expanding its global reach and providing innovative solutions to broadband service providers worldwide. The collaboration aims to help operators meet business objectives more quickly while supporting the increasing demands of modern connected homes through advanced technology solutions.
BM COM will offer a fully managed Software-as-a-Service deployment of Incognito's DX Solution, allowing service providers to implement and scale end-to-end device management and telemetry capabilities without adding operational complexity. The combination of Incognito's industry-proven software solutions with BM COM's regional support and technical expertise is designed to help providers reduce costs while meeting growing demands for reliable, high-performance broadband services. Additional information about the company's solutions can be found at https://www.incognito.com. David Mansfeld, Managing Partner at BM COM, emphasized that the partnership enhances the value proposition for customers by integrating best-in-class device and Wi-Fi management solutions with hands-on services to ensure successful deployments.
The collaboration empowers service providers with tools to improve operational efficiency, gain real-time visibility into connected home environments, and elevate overall customer experience through advanced management capabilities. Incognito's DX Solution represents a carrier-grade, vendor-agnostic platform featuring an award-winning Auto Configuration Server with User Services Platform support. The platform enables seamless device management, automated network-wide monitoring, and real-time analytics across various access technologies. Supporting standards such as TR-069 and TR-369, the solution provides enhanced visibility, lifecycle control, and self-care tools for in-home devices and services, including the ability to deploy smart home applications directly on customer-premises equipment using virtualized containers to improve subscriber quality of experience.
This partnership matters because it addresses critical challenges facing European broadband providers as they navigate increasing complexity in connected home environments. The integration of Incognito's cloud-based management platform with BM COM's regional hosting services creates a turnkey solution that reduces implementation barriers for service providers seeking to enhance their device management capabilities. By offering a fully managed SaaS deployment model, the partnership enables providers to focus on core business operations rather than infrastructure management, potentially accelerating time-to-market for new services.
The implications extend beyond operational efficiency to directly impact customer satisfaction and retention. The advanced monitoring and analytics capabilities provide service providers with unprecedented visibility into home network performance, allowing for proactive issue resolution before customers experience service degradation. The vendor-agnostic nature of the solution ensures compatibility with diverse equipment ecosystems, while support for industry standards like TR-069 and TR-369 future-proofs investments as technology evolves. For European broadband providers competing in increasingly saturated markets, these capabilities represent a strategic advantage in delivering differentiated services and maintaining competitive positioning.
