TeamViewer has reported significant customer adoption of its artificial intelligence offering just three months after initial product promotion, with the AI system having automatically summarized more than 270,000 IT support sessions. The company documented a fourfold increase in session summaries from August to October 2025 compared to the previous three-month period, indicating accelerating usage patterns among enterprise clients. Approximately 10,000 customers have opted to use TeamViewer's AI features, with active user growth reaching 60% from September to October and 400% growth since July.
Customers report substantial efficiency improvements, including saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution times. These metrics demonstrate the tangible return on investment that organizations are realizing through AI-powered IT support automation. As a pioneer in secure remote connectivity and leader in Digital Employee Experience management, TeamViewer leverages its extensive proprietary data to build AI momentum. The company serves more than 645,000 paying customers worldwide and handles over 1 billion remote connections annually to various devices.
TeamViewer's platform monitors device health and performance while automatically remediating IT issues in real-time across millions of devices where its DEX client is installed. Mei Dent, TeamViewer's CPTO, emphasized the company's evolution beyond traditional remote connectivity. "Over the last 20 years, TeamViewer has become synonymous with secure remote connectivity and support," Dent stated. "By integrating 1E's real-time auto-remediation capabilities and evolving our core business to become proactive and autonomous, we are building the go-to company for IT support and endpoint management in the era of agentic AI."
The rapid adoption figures validate TeamViewer's strategic direction toward autonomous AI agents for IT support. The company will showcase its complete AI offering, including next-generation innovations around autonomous AI agents, at the Microsoft Ignite conference in San Francisco from November 18-25, 2025. Further information about TeamViewer's solutions can be found at https://www.teamviewer.com.
