As regulated service providers accelerate digital transformation, one insight has become clear: AI only works where structure works. Across public administration, utilities, hospitals, shared services, and smart-city ecosystems, leaders face a widening gap between technological ambition and organizational readiness. To close this gap, AllyAllez, the official training provider for Acertare in the D-A-CH region, launches the 'Change & Service Architect' In-House Certification Program—a dual-track qualification that unites Service Architecture with ethical, ACMP-aligned change management.
Most AI initiatives fail not because of technology, but because organizations lack structural clarity, role legitimacy, and governance. When responsibilities and service flows are unclear, AI amplifies friction instead of producing value. The Change & Service Architect Program addresses this by combining two critical disciplines. The Service Architecture track teaches teams to define service objects, flows, roles, handover logic, and the correct placement of AI to ensure reliability, compliance, and measurable impact. This is based on the servuction logic by Paul G. Huppertz.
Simultaneously, the program incorporates the DOIT Change Method. Participants apply Acertare's Discover–Observe–Ideate–Transform framework to real projects, supported by diagnostic tools such as the Acertare Change Canvas. This builds trust, dialogue, and alignment—foundations reflected in the ACMP Change Management Standard. The program is powered by Acertare, an ACMP Qualified Education Provider, and follows this global standard, emphasizing ethical, people-centered, and participatory transformation.
The program results in two certifications in one: a Service Architect Certification for structural clarity for safe, scalable AI, and a Change Architect Certification, which is an ACMP-aligned qualification built on a complete DOIT-based change plan. As Acertare's exclusive training delivery partner for Germany, Austria, and Switzerland, AllyAllez provides QEP-compliant education with bilingual facilitation and deep expertise at the intersection of AI, service logic, governance, and organizational change. Training includes a two-day onsite intensive, two remote follow-up sessions, real-project coaching, and peer learning.
Ideal for teams in public administration, hospitals, utilities, shared services, PPPs, and enterprise support functions such as IT, HR, finance, procurement, and operations, the program is especially valuable for teams facing new leadership, onboarding cycles, AI strategy resets, or the need for stronger alignment with IT and Compliance. Organizations that complete the program gain a shared structural language, clearer collaboration between business and IT, reduced tool-sprawl, faster onboarding, and measurable improvements in service delivery for citizens, patients, and partners. More information on the program structure is available at https://www.acertare.de/csa.
The launch underscores a critical message for service organizations embarking on AI adoption: AI does not replace structure—it requires structure. Teams with clarity, ethics, and shared architecture will define the next decade of public service. By addressing the root causes of implementation failure rather than the symptoms, this certification aims to equip teams with the legitimacy and framework needed to make AI operational, explainable, and effective in high-stakes, regulated environments.
