TeamViewer reports significant customer adoption of its artificial intelligence offering just three months after initial product promotion, with the AI system having automatically summarized more than 270,000 IT support sessions. The growth trajectory shows session summaries increasing fourfold from August to October 2025 compared to the previous three-month period, indicating accelerating adoption across the customer base. Approximately 10,000 customers have opted to use TeamViewer's AI features, with active user numbers growing by 60% from September to October alone and experiencing 400% growth since July. This rapid uptake demonstrates strong market interest in AI-powered IT support solutions that deliver measurable efficiency improvements.
Customers report substantial gains including 5-10 minutes of documentation work saved per IT ticket and up to 25% faster issue resolution times. As a pioneer in secure remote connectivity and leader in Digital Employee Experience management, TeamViewer leverages its extensive proprietary data to build AI momentum. The company serves more than 645,000 paying customers and handles over 1 billion remote connections annually to various devices. This scale provides access to telemetry data from millions of devices where TeamViewer's DEX client monitors device health and performance while automatically remediating IT issues in real-time.
Mei Dent, TeamViewer's CPTO, emphasized the company's evolution, stating that by integrating 1E's real-time auto-remediation capabilities and transforming their core business toward proactive and autonomous operations, they are positioning as the go-to company for IT support and endpoint management in the agentic AI era. The rapid adoption of AI solutions demonstrates the tangible return on investment already being delivered to customers. TeamViewer will showcase its complete AI offering, including the next innovation around autonomous AI agents for IT support, at the upcoming Microsoft Ignite conference in San Francisco from November 18-25, 2025.
The company's position in the digital workplace solutions market, combined with its extensive customer base and proprietary data assets, creates a strong foundation for continued AI innovation and market leadership in automated IT support solutions. The implications of this announcement extend beyond TeamViewer's immediate customer base, signaling a broader industry shift toward AI-driven IT operations where automation and proactive management become standard practice. The documented efficiency gains suggest that organizations implementing similar AI solutions could achieve substantial productivity improvements in their IT departments, potentially reducing operational costs while improving service quality.
This development matters because it demonstrates that AI technologies are moving beyond experimental phases into practical, scalable implementations that deliver immediate business value. The fourfold increase in session summaries and 400% user growth since July indicate that AI capabilities are addressing genuine pain points in IT support workflows. As more organizations seek to optimize their IT operations amid increasing complexity and resource constraints, solutions that automate documentation and accelerate problem resolution become increasingly valuable competitive advantages.
