Impact Networking LLC has appointed Tracy Garcia as Chief Client Strategy Officer, effective September 2, 2025, representing a significant commitment to enhancing client experience and service delivery. Garcia brings over 20 years of expertise in client experience, service delivery, and strategic account management to the role, with a proven track record of driving measurable outcomes while building strong customer relationships. This move is not merely an executive change but a deliberate strategy to embed client-centric thinking at the highest level of corporate leadership.
In her new position, Garcia will lead the company's client strategy initiatives with a focus on retention, service excellence, and aligning operational innovation with customer needs. Her appointment is part of Impact's broader strategy to establish itself as the preferred national partner for comprehensive business management services. Garcia emphasized the importance of understanding client businesses and how technology impacts their workflows, stating this approach leads to better experiences, stronger growth initiatives, and overall satisfaction. This philosophy directly addresses a common pain point in managed services where technology solutions are deployed without sufficient consideration for end-user experience and business process integration.
Chief Executive Officer Mike Lepper noted that Garcia's appointment reflects the company's increased investment in client experience, describing her as the right leader to elevate this priority. Her ability to unify teams, optimize service delivery, and create value makes her a valuable addition to the executive leadership team. Garcia's goal is to create a client experience that is predictable, consistent, and excellent, setting new standards for customer-first growth in the industry. For a managed service provider like Impact Networking, which offers services ranging from managed IT and cybersecurity to AI consulting and marketing, this focus on a unified, excellent client journey is critical for differentiating in a competitive market.
The implications of this appointment extend beyond internal operations. By prioritizing a role dedicated to client strategy, Impact Networking is signaling to the market and its clients that long-term partnership and value creation are paramount. This is particularly important as businesses increasingly seek holistic partners rather than transactional vendors for their technology and business management needs. Garcia's mandate to align innovation with customer needs suggests that future service developments at Impact will be more directly influenced by client feedback and operational realities, potentially leading to more tailored and effective solutions. The company, which supports businesses from more than 20 locations nationwide, aims to leverage this strategic focus to help organizations compete at the highest levels of their industry. More information about the company's services can be found on its website at https://www.impactmybiz.com.
